Telephone triage systems can improve healthcare efficiency, reduce costs, and lead to better patient outcomes. However, these systems are not without challenges.
Overcoming barriers to provide patient-centered care
By Dr. Seleem R. Choudhury
The term "patient-centered care" is in vogue and utilized by health system administrators, marketing gurus, hospital staff, and clinicians alike. It's a catchy phrase that resonates with stakeholders, and it sounds like something every healthcare organization would heartily embrace. However, the heart of patient-centered care and its implications for how care is actually provided to patients is not well understood.
