By Dr. Seleem R. Choudhury
Consistency in the day-to-day requirements of leadership is essential, but the best leaders also know how to intentionally create moments that inspire, engage, drive imagination, and have an impact that far outlasts the moment itself. In a recent reading of The Power of Moments by Chip Heath and Dan Heath (2017), I was fascinated by the dynamics that allow certain experiences to have an extraordinary impact upon our lives as humans and leaders within an organization.
Leadership moments matter, and they cannot be artificially created. They must stem from leaders who learn from life journeys and who remain authentic (Luthans, Avey, Avolio, & Peterson, 2010). Authentic leadership is “the result of combining your personal and professional identities into an integrated whole, allowing you to rise up and adapt to new challenges while still being true to yourself” (Her New Standard, 2023). Good leaders bring their whole selves to the people they lead and the challenges they face with creativity and humility, which in turn can inspire others and bring life to an organization.
Listening
Defining moments are an important part of the leadership experience, but they can be hard to recognize when one is in the midst of such a moment. It should not be surprising that the first prerequisite to discerning an opportunity to create a leadership moment is listening. To be a good communicator is to be a good listener. It is absolutely fundamental to true leadership. (Wooll, 2021). Listening leads to relationships built on trust and a shared sense of loyalty. Inviting employees to share honestly and asking thoughtful questions to increase understanding indicates that a leader has others’ best interests at heart (Llopis, 2013). Leaders should consider listening to be their “full-time job,” as it helps them identify when a moment is needed to make a change, inspire, or simply to tell a story.
Engage
Good listening inherently requires a response from the leader. Actively engaging with people helps generate understanding and accountability. When leaders hold themselves accountable to follow-up with employees on what they have shared, “they will know that you are listening, paying attention and attempting to understand what matters most to them” (Llopis, 2013). This understanding helps build relationships. Research in the field of social psychology increasingly shows that leaders who “prioritize relationships with their employees and lead from a place of positivity and kindness” are more successful leaders in every sense of the word (Seppälä, & McNichols, 2022). Strong relationships must not be left to chance, but instead are a “matter of choice” (Zimmerman, 2016). Leaders can take positive action to build healthy relationships built on trust.
Inspire
Truly inspirational leaders “attract and engage others through their words, actions and beliefs” (Kurter, 2020). Leaders who desire to inspire must build the ability to discern when the moment is right to lean in and point the team back to their shared vision or goal (Garton, 2017). Moments like this can expand a team’s understanding of their goals, how they can each contribute, and what they might accomplish by bringing their full selves and unique skills together (Cohen, 2020).
Hypocrisy is the greatest danger to creating this kind of environment. It is nearly impossible to motivate and inspire a group when the leader’s integrity is in question. Attempts to inspire where respect is not present can actually do more damage in the long-term and create a memorable negative moment instead of a memorable positive one. Inspiration often comes from the consistent demonstration of values and follow-through, not just waxing eloquent about those values (Eades, 2019).
Translate
Good leaders must be good translators (Morgan, 2020). Dealing with complexity is part of the everyday job. However, disassembling an issue and then reassembling it in a way that creates understanding is an acquired skill. This requires a leader to have a full understanding of the issue and the use of “strong listening and communication skills to build bridges between people” (Benjamin, & Komlos, 2022). Leaders act as a translator for all parties so that the same language is being spoken, which is essential for creating a leadership moment.
Like a poem
Think about a moment that stands out in your memory—a moment that had special significance and meaning for you. Like the art form of poetry and story, such moments help us make meaning of our experiences. Leaders can harness the power of story to create moments that resonate (Xing, & Liu, 2015). “Ultimately, we bond over, grow through, and feel seen, heard, and valued through the specific moments that leaders create for us. These leaders and these moments leave us feeling capable, inspired, and like we belong” (Josh, 2023).
When you fail
Leaders are human, and at some point, will fail or experience letdowns. One cannot always control their circumstances, but good leaders control what they can—their responses to failure and disappointment. How a leader responds reveals their character. Every failure is an opportunity to demonstrate to every person in the organization, both in actions and words, how to move forward with grace and resilience (Russell, 2020).
A distinction should be made between a failure based on incompetence and a failure caused by experimentation (Good, 2015). “In the former, learning might focus on an individual’s capacity, the latter might look at how to evolve the experiment. Similarly, understanding the consequences makes a huge difference in how we deal with a failure and should help us determine how many and which people to involve in the learning process as well as how to turn that learning into change, and eventually, success” (Good, 2015).
Defining moments in leadership
As leadership experts Ed O’Malley and Julia Fabris McBride emphasize in their book, “When Everyone Leads” (2023): “Leadership is an activity, not a position of authority." Because leadership is active, everyone has an opportunity to get better at it with practice (Birsel, 2018). Admittedly, this learning process is complex, and can at times, feel overwhelming and impossible.
Each step leaders take on this path of growing their ability to lead is a step toward becoming more human. “Leadership moments are ones that make your heart leap with hopeful anticipation or fear of taking the next step” (Martin, 2019)” Each step that is chosen is an opportunity for inspiration, understanding, and wholeness. This dialogue, so to speak, with one’s experiences and the world helps create moments with those around them.
Creating leadership moments has the power to open hearts and expand an organization’s vision for who and how they serve, and allows the leader to express that which has no easily definable shape or form, the essence of leadership. The journey toward this kind of leadership takes time, space, and the willingness to commit to being rather than only doing. For the individual leader and the people they lead, it is worth the struggle.
Resources
Benjamin, D. & Komlos, D. (2022). Why Leaders Should Make The Extra Effort To Translate Numbers: Insights From Author Chip Heath. Forbes.
Birsel, A. (2018). 4 Small Moments that Make a Huge Difference in Your Leadership Style. Inc.
Cohen, S. (2020). Leadership and the Power of Inspiration. Johns Hopkins Carey Business School.
Eades, J. (2019). 3 Ways to Immediately Inspire Anybody (From the Moment You Meet Them). Inc.
Garton, E. (2017). How to Be an Inspiring Leader. Harvard Business Review.
Good, A. (2015). 5 ways the best leaders learn from failure. World Economic Forum.
Heath, C., & Health, D. (2017). The Power of Moments: Why Certain Experiences Have Extraordinary Impact. Simon & Schuster.
Her New Standard (2023). Authentic Leadership: What It Is and Why It Matters Now More Than Ever. Her New Standard.
Josh (2023). Leadership Worth Remembering: 10 Types of Moments the Leaders We Remember Create. 3x5 Leadership.
Kurter, H. (2020). 7 Powerful Characteristics Of A Truly Inspirational Leader. Forbes.
Llopis, G. (2013). 6 Ways Effective Listening Can Make You A Better Leader. Forbes.
Luthans, F., Avey, J., Avolio, B., & Peterson, S. (2010). The development and resulting performance impact of positive psychological capital. Human Resource Development Quarterly. 21(1). 41-67.
Martin, E. (2019). Your Leadership Moment. Medium.
Morgan, J. (2020). Want To Be A Better Leader? Master The Skill Of The Translator. Medium.
O’Malley, E., & McBride, J. (2023). When Everyone Leads: How The Toughest Challenges Get Seen And Solved. Kansas Leadership Center.
Russell, J. (2020). Just Move On: The Best Leaders Own Their Failures And Learn From Them. Forbes.
Seppälä, E., & McNichols, N. (2022). The Power of Healthy Relationships at Work. Harvard Business Review.
Wooll, M. (2021). The importance of listening as a leader in the digital era. BetterUp.
Xing, Y., & Liu, Y. (2015). Poetry and Leadership in Light of Ambiguity and Logic of Appropriateness. Management and Organization Review: University of Cambridge Press. 11(4). 763 – 793.
Zimmerman, A. (2016). The Things Successful Leaders Do and Don't Do to Build Relationships. Entrepreneur.